Privacy Policy
This Privacy Policy governs the way in which Petit Chalet collects, uses, maintains and discloses the information collected from its users. This Privacy Policy applies to the petit-chalet.com Website as well as to the online store.
This policy has been in full compliance with current legislation on the protection of personal data, that is, among others Regulation 2016/679 of the European Parliament and of the Council, of 27 April 2016 on the protection of individuals with regard to processing of personal data, the RGPD.
Personally identifiable information collected
We may collect personally identifiable information from Customers in different ways, including, but not limited to, when Customers register and purchase on the Site. Customers can visit the Petit Chalet website anonymously. We will only collect personally identifiable information from Customers if they voluntarily submit it. Customers can refuse to provide personally identifiable information, but this option may prevent them from performing certain functions, such as ordering items from the online store.
When the Client visits our website and subscribes to some of the available features, we need to collect some personal data from the Client so that we can send the information or clarification requested, as well as consider him in recruitment processes if this interest is expressed by him. .
Data collected:
We collect the following data categories
Identity data: includes name, username or similar identifier.
Contact information: includes address, email address and phone numbers.
Financial Data: Includes credit card details.
Transaction data: includes details about payments to and from the Customer and details of purchases and shipments.
Technical data: Includes IP address, location data and login data.
Profile data: includes usernames, passwords, reservations made by the Client.
Usage data: includes information about how the Client uses the Website and our services.
Marketing and communication data: Includes preferences for receiving marketing.
We also collect, use and share aggregated data, such as statistical or demographic data, for any purpose. The aggregated data can be derived from your personal data, but by law it is not considered personal data, as it does not reveal the Customer's identity directly or indirectly.
Under the law, the holders of personal data have the right to access, freely and without restrictions, confirming, rectifying, erasing or blocking the data they have provided, and may exercise it, in person or in writing, at the address of this institution duly identified on the website, at any time and without any charge, under the terms of Law no. 67/98, of 26 October.
How we use the information collected
Petit Chalet may collect and use Customer information for the following purposes:
Improve customer service: the information you provide will help us respond to your customer service requests and support needs more efficiently.
Customize the user experience: we may apply the information as a whole to understand the way in which our Clients, as a group, use the services and resources provided by Petit Chalet.
Send periodic emails: We may use Customers' email addresses to send them information and updates regarding their orders. Customers' email addresses may also be used to fulfill their requests, inquiries or other requests.
After the collection of individualized personal information that you have voluntarily transmitted to us, the Petit Chalet will proceed with its conservation and maintenance until your instructions to the contrary, or until the law requires its elimination. The retention of this information allows Petit Chalet to continue to provide you with personalized services without interruption.
Accordingly, if you do not wish to receive communications from Petit Chalet, even after you have provided us with your data, please contact us by email at petitchalet.store@gmail.com
If the customer expressly accepts (through the corresponding box, that is, as long as the customer has previously given his consent and has not opposed), we can send it electronically, by mail and by telephone (including SMS alerts or other means of communication) analogous messages and satisfaction information.
Sharing personal information
We do not sell, trade or rent personally identifiable information to third parties.
However, we may need to share your personal information with the parties listed below:
Service providers acting on our behalf.
Transport companies.
Third parties with whom we must share your information to investigate suspected fraud under the law. We do not allow our external service providers to use your personal data for their own purposes and we only allow you to process your personal data for specific purposes and in accordance with our instructions.
Recipient data on product shipments
In the use of the delivery of a bunch of flowers, the Customer must provide personal data of the recipients of the flowers and other shipments that he order (“Third Party Data”). The Client is solely responsible for such Third Party Data, as the “Responsible for Processing”, insofar as such processing is regulated by the RGPD and its development regulations.
To the extent that Petit Chalet is “Responsible for Processing”, it undertakes to (a) implement technical and organizational measures to protect Third Party Data from any unauthorized or illegal access, loss, destruction, theft, use or disclosure; (b) limit access to Third Party Data to only those employees and third party suppliers who need to know them to allow Petit Chalet to provide the services to fulfill the contract with the Company (in particular, the shipping and transport companies that collaborate with Petit Chalet); (c) only handle the personal data specified in this Policy in accordance with the instructions provided by the Customer and (d) not use Third Party Data for purposes other than those related to the provision of the Services or in accordance with these instructions.
Customer warrants that it has the authorization to provide such Third Party Data and holds us harmless from any loss or data (including fines and penalties) in connection with the processing of such data during the provision of our services.
Cookies
Cookies are small text files with relevant information that your access device (computer, mobile phone/smartphone or tablet) loads, through the Internet browser (browser), when a website is visited by the user.
The placement of cookies will not only help the website to recognize the user's device the next time the user visits it, but also, often, it will be essential for the operation of the same. The cookies used by Petit Chalet, on all its pages, do not collect personal information that allows the user to be identified. They keep generic information, namely the form or place/country of access of users and the way they use the websites, among others. Cookies only retain information related to your preferences.
The user can, at any time and through his Internet browser (browser), decide to be notified about the receipt of cookies, as well as block their entry into the system. Please note, however, that the refusal to use cookies on the website may result in the inability to access some of its areas and not allow the entire browsing experience.
Safety
Petit Chalet guarantees that it has adopted the legally required security levels for the protection of personal data and has installed all means and measures of a technical, personal and organizational nature at its disposal to guarantee the confidentiality, integrity and quality of information, as well as to prevent loss, misuse, alteration, unauthorized access and theft of personal data provided.
Changes to this Privacy Policy
It is in the determination of Petit Chalet to update this Privacy Policy at any time. We encourage Customers to check this page frequently to see what changes have been made. The Client acknowledges and accepts that it is its responsibility to check this Privacy Policy periodically, taking note of the changes made.
Acceptance and cancellations of these terms by the Client
By placing an order on the online store or registering on the website, the Customer accepts this Privacy Policy. If you do not agree with this Privacy Policy, you should not register or order products on petit-chalet.com . If the Customer maintains its registration on petit-chalet.com after posting changes to this Privacy Policy, those same changes are considered tactically accepted.